Your things come out before the walls do.
Inventory, packing, off-site storage, cleaning where cleanable, and return once the room is finished — documented so the contents side of your claim is not a guess.
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Contents and structure are two different claims.
They get adjusted separately, they get paid separately, and mixing them is how homeowners end up short on both.
Your policy treats the building and what is inside it as different coverages. If contents work is buried inside the structural estimate, or never itemized at all, the contents side gets settled on somebody's rough memory of what was in the room.
So we inventory. Room by room, photographed, listed, condition noted, and kept as a separate record from the building scope. What is cleanable gets cleaned. What is not gets documented as a loss with evidence attached rather than an argument.
Practically, it also unblocks the job. Drying equipment and demolition need an empty room. Getting contents out early is usually the difference between a week of progress and a week of moving furniture from wall to wall.
What a pack-out actually involves.
Photo inventory
Room-by-room listing with photos and condition notes before anything is boxed, so nothing depends on recollection later.
Packing and protection
Proper materials, furniture wrapped and padded, fragile items packed separately, boxes labeled to the room they came from.
Off-site storage
Secure storage for the duration of the repair, so the work area is clear and your belongings are not living under plastic in the garage.
Cleaning where cleanable
Soot, smoke and water-affected items cleaned by method appropriate to the material — and honestly flagged when cleaning is not realistic.
Non-salvageable documentation
Items that cannot be saved listed with photos and condition detail, kept as a separate contents record for your adjuster.
Learn moreReturn and placement
Brought back once the room is genuinely finished, unpacked and placed — not dropped in the middle of the floor in boxes.
Out, stored, cleaned, back.
Walk the rooms with you
You tell us what matters most and what you want kept accessible. High-value and sentimental items get handled separately and noted.
Inventory, then pack
Photographed and listed first, packed second. The inventory is the record the contents claim runs on.
Store while we work
Contents stay in secure storage while mitigation, abatement and reconstruction run in a clear, empty work area.
Return at completion
Delivered back and placed after final cleaning, so you walk into a finished room rather than a staging area.
Contents handled on the same job
Inventoried, moved out, stored, moved back.
Need the room emptied to start work?
We can inventory and pack out while mitigation is running, so drying and demolition are not waiting on furniture.
Pack-out questions we get asked most.
Is pack-out covered by insurance?
It commonly is, when the contents have to be moved to complete a covered repair. It is documented and billed as its own scope, which is exactly why the inventory matters.
Can I keep some things at home?
Yes. We work out what stays with you before we start — daily necessities, documents, medication, anything irreplaceable. That gets noted on the inventory.
What happens to things that cannot be cleaned?
They are documented with photos and condition notes and listed as non-salvageable on the contents record, so your adjuster has evidence rather than a claim of memory.
How long will my things be in storage?
As long as the repair takes. We give you a schedule up front and update it, and we do not deliver back until the space is actually ready.
Do you move everything, or just the damaged rooms?
Whatever the work requires. Sometimes it is one room, sometimes the whole house for a large fire. The scope is agreed before anyone starts boxing.
Usually paired with.
Water Damage Restoration
Extraction and drying in a cleared room moves far faster than one full of furniture.
Learn moreFire & Smoke Damage
Smoke-affected contents need inventory and cleaning decisions, not guesswork.
Learn moreInsurance Claims Help
How the contents record and the building scope stay separate and both get paid.
Learn more- SC Residential Builder License #48882 (Say Jay Inc.)
- IICRC Certified Firm — water, fire and smoke restoration done to industry standards
- Works with insurance program networks including Alacrity and Contractor Connection
Tell us what needs to come out.
Which rooms, roughly how much, and whether the work has already started. We will tell you what a pack-out looks like for your job.
Prefer to talk it through?
Call (803) 518-9873. Monday to Friday, 8am to 5pm — and we answer emergencies any hour.
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3190 Leaphart Rd, West Columbia, SC 29169
Hours
Monday–Friday, 8am–5pm · 24/7 emergency response
Got it — thank you.
We have your request and will call you shortly. If this is urgent, call (803) 518-9873 now.